Our AI powered bots are easy to use, provide 24/7 customer support, and closes more sales in less time. Synapi Chat is easy to customize to your needs without any code, and allows connectivity to live agents as well !
Increase your customer satisfaction and improve your customer experience.
Serve your customers instantly, no need for customers to wait to contact you during limited call center hours.
Boost agent efficiency and save cost through automation.
Connect your customers with a live agent when necessary and keep them happy.
Market data says that a website with interactive chat has better customer experience and higher conversion rate.
In most businesses more than 50% of the customer servicing costs can be reduced instantly by augmenting your large call center of human agents. Synapi Chat is easily customizable to your business queries, and provides insight to improve the bot responses further reducing costs with better accuracy.
Synapi Chat gives you the ability to create a customized customer support system. You can create custom bots to manage any business specific customer service issue.
Try it Now!Synapi Chat has a simple and intuitive UI for an easy user experience.
Synapi Chat allows you to respond to your customer query quickly and accurately.
Synapi Chat customer interactions are safe and secure to protect personal data.
Bots can help your agents be more efficient and productive. Bots provide direct support to your agents to analyze previous and current chat interactions to suggest responses, links, videos, and other resources that may be suitable. This means that your agents can use bots to deliver accurate responses to customer queries more quickly, without having to hunt for the information or answer.
Bots improve the customer experience by giving your customers the quick answers they demand, on their terms, anytime and anywhere they want. With the ability to provide 24/7 customer service and take on a virtually unlimited amount of customer queries simultaneously, bots reduce the demand for human agents.
Taking it a step further, if your bot can’t answer a query, it’ll automatically route the customer to an agent who can – while also handing off the transcript to help the agent.
With a well planned implementation, you can get started with Synapi Chat quickly and keep improving your answers to various customer queries.
You need to align your bot with both business goals and customer needs to create a comprehensive deployment strategy.
We use a secure infrastructure when you use chat as a service but we also have a model for you to use it on premise where you can host it in your secure environment. All the chat interactions between the customer interface and the servers are encrypted as well as the transcripts.
